At CADS we take quality management and customer satisfaction very seriously, it’s why our customers come back to us time and time again. As well as local project managers we also have a rigid system of quality assurance in place in India. This covers everything from recruitment and training through to quality checks and management processes.
We take quality assurance so seriously that we have been through the thorough process of ISO 9001 accreditation. This involved gap analysis, employee training, system documentation, internal audits, an external audit and a commitment to continually improving our quality management system.
“The standard helps us achieve consistent results and continually improve the process. Thus, if we can offer a good service most of the time, this helps us deliver it all of the time. ISO 9001:2008 is focused on meeting customer expectations and delivering customer satisfaction.
ISO9001 evaluates whether our Quality Management System is appropriate and effective, while forcing us to identify and implement improvements.
Continuous improvement assures our customers benefit by receiving services that meet your requirement, and that we deliver consistent performance.”